What is LoanLink?
LoanLink is a state-of-the-art automated voice lending system that allows
your members to apply for loans, hear current interest rates and terms
and calculate estimated loan payment amounts, at any time, day or night,
without having to speak to live Credit Union personnel.
Credit Union Advantages
LoanLink offers many outstanding advantages to your Credit Union. The
Credit Union's loan department will be open 24 hours a day, 7 days a week,
365 days a year. LoanLink is designed to enhance the Credit Union's ability
to increase lending as well as to provide an opportunity to reclaim
business being lost to GMAC, Ford Motor Credit and other competitors. Loan
officers will have more time to approve and fund loans while LoanLink
efficiently handles the time-consuming tasks of quoting interest rates,
computing payments and taking loan applications. You will find that
LoanLink is a good employee that does not call in sick or take breaks
and requires little attention fromits human co-workers.
Member Benefits
Your members will appreciate the leading edge service provided by
LoanLink. They benefit from having the ability to apply for loans
and receive loan information at any time. It fits their schedule
while offering complete privacy. Members will also find that LoanLink
is easy to use and less intimidating than the conventional loan
application process.
LoanLink Features
LoanLink has many remarkable features. Members are walked throughthe phone
call by using simple instructions such as press 1 for current interest
rates and terms, press 2 to calculate an estimated loan payment, press 3
to apply for a loan. Members may even transfer from within LoanLink to the
Credit Union's operator simply by pressing 0. Optionally, LoanLink can also
transfer the member to the Credit Union's audio response system. LoanLink
provides a complete, usable loan application. Loan information is printed
as soon as the application has been completed by the caller and is
immediately available to the loan department. LoanLink maximizes the use
of the touch-tone key pad, eliminating as many voice recordings as possible.
Touch-tone data is captured and automatically transferred to the optional
loan application data entry program. Credit Union personnel then transcribe
any voice recordings by dialing into LoanLink. Since the majority of the
application is captured with touch-tones, less time is spent by staff
members transcribing voice information. Information about loan types,
interest rates and loan terms quoted to members can be updated by the
Credit Union at any time without using special equipment. LoanLink also
provides a means for a professional voice service to update loan
information remotely. Changes to credit life and credit disability
rates can also be changed by the Credit Union as often as is necessary.
What if we grow?
LoanLink is easily upgraded. The system can start with a single phone line
and grow as your needs increase. There are no software restrictions imposed
by LoanLink on the number of lines the system can handle or the number of
applications the system can record. If you ever need additional capacity
you will only be charged the price difference in the system you bought and
the system you need.
1-800-927-3455 14019 Southwest Freeway Suite 301
Sugar Land, Texas 77478
